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Refund Policy

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Aligners Promise

Our orthodontists use cutting-edge technology to monitor your progress and help you achieve your ideal smile. In order to get the best results, we ask that you:

- Wear your aligners everyday for at least 20 hours a day. You should not wear your aligners when you eat or drink. You can drink water while wearing them. 
- Use our Evenly Track™ and Evenly Boost™ technology to track your progress weekly on our app. 
- Upload photos to your account section at check-in times. It takes just a few minutes to snap photos of your top and bottom teeth while not wearing your aligners.

If you’ve followed these guidelines and at the end of your treatment plan you aren’t happy, please contact us. Our team of orthodontists will re-evaluate your results and you may be eligible for additional aligners. Please contact us within 14 days of your original treatment end date.

In-Store Purchases

All Evenly in-store purchases must be returned or exchanged at our Evenly Store with a valid receipt.

Returns Made Within 30 Days

Returns within 30 days of purchase may be credited back to the original purchasing card or provided as a Gift Card which can be used either in-studio or online purchases.

Returns Made within 60 Days

Returns within 60 days of purchase will be refunded as a Gift Card which can be used on in-store or online Shop purchases.

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