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Refund Policy

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Impression Kit Promise

At Evenly, we want you to shine your brightest and that means your happiness is our top priority. When you buy an impression kit, one of the nation’s top orthodontists will review your smile and create a treatment plan especially for you based on your teeth and smile goals. If the doctor doesn’t feel they can deliver the results you want, we will notify you and refund you the price of the impression kit. 

Aligners Promise

Our orthodontists use cutting-edge technology to monitor your progress and help you achieve your ideal smile. In order to get the best results, we ask that you:

- Wear your aligners everyday for at least 20 hours a day. You should not wear your aligners when you eat or drink. You can drink water while wearing them. 
- Use our Evenly Track™ and Evenly Boost™ technology to track your progress weekly on our app. 
- Upload photos to your account section at check-in times. It takes just a few minutes to snap photos of your top and bottom teeth while not wearing your aligners.

If you’ve followed these guidelines and at the end of your treatment plan you aren’t happy, please contact us. Our team of orthodontists will re-evaluate your results and you may be eligible for additional aligners. Please contact us within 14 days of your original treatment end date.

Exchanges

If you receive a product that is damaged, please email our customer service at care@evenly.com or call 1-888-8Evenly to arrange an exchange.

Online Shop Purchases

Evenly Shop purchases can be returned free of charge to your local studio or by mail. Exchanges may only be made in-store and cannot be performed by mail.

Returns to Store

Visit our Store Locator to find a store near you. Online purchases can be returned at any Evenly store with a valid receipt. Your receipt was emailed to you at the time of your purchase.

Returns by mail

To initiate a return for a product that was purchased online, please contact us by phone or email to receive return instructions.  Contact information for returns
Phone: 1-888-8Evenly
or Email: care@evenly.com

Certain items in your order may be considered Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Refunds

As soon as package arrives, please allow 48 hours to process the refund. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.

In-Store Purchases

All Evenly in-store purchases must be returned or exchanged at our Evenly Store with a valid receipt.

Returns Made Within 30 Days

Returns within 30 days of purchase may be credited back to the original purchasing card or provided as a Gift Card which can be used either in-studio or online purchases.

Returns Made within 60 Days

Returns within 60 days of purchase will be refunded as a Gift Card which can be used on in-store or online Shop purchases.

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